Get answers from demand generation leaders
Monica Myers
Lattice Director of Demand Generation | Formerly Gusto, Qualia, AdRoll • August 25
My number one tip when building or scaling a Demand Gen function and team is to ensure that there is a clear path to measureable outcomes and impact across the DG team. While understanding impact and building a sense of accountability is important for all marketing functions, it's critical for Demand Gen. Regardless of how your company is structured, every Demand Generation member should have a set of tangible metrics and business outcomes that they are working towards. This is generally a pipeline target, but may vary. For example, if your company sets different pipeline targets across industries or product lines, you want to ensure that you have 100% coverage over those targets through the structure of your team, which requires mapping all team members to targets. While the metrics and goals will differ depending on scope of the role, all should be connecting back up to key goals and objectives for the broader business.
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Kathy O'Donnell
Gong Senior Director, EMEA Marketing • December 21
1. Communication! Shared Slack channels, meet regularly and ask your sales team for input so they feel engaged and involved in decisions. Be transparent about how the marketing budget is spent and what is working and what isn't. 2. Shared KPIs. The biggest mistake is disconnected goals. Having a marketing goal of driving leads and a sales goal of driving revenue rarely works out, in my experience. At a minimum, Demand Gen/Marketing needs a sales-qualified pipeline target to fill the top of the funnel. At best, it's a shared revenue target. 3. Having marketing champions on the sales team can make a big difference. A sales leader who advocates for and voices their appreciation for marketing sets the tone for the rest of the sales organisation. Invest time in building those relationships. 4. Listen back to sales calls and hear the types of objections and discussions they are having. It can often give you ideas for new pieces of content that will resonate well and that your sales team will appreciate. 5. Avoid jumping in to fulfil every request of the sales teams. In all likelihood, you will become much more tactical than strategic and ultimately deprioritise things from your plan that may have had a greater impact. It's always better to provide a rational explanation as to why you believe their suggestion isn't the right thing to do. For example, with event suggestions, I usually find that the target ICP (Ideal Customer Profile) isn't quite right. 6. Have fun! Lunch chats, socialising together, connecting over the coffee machine, finding shared interests. All help build up a more personal relationship that ultimately builds a deeper connection and better working relationship.
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Dan Ahmadi
Branch VP Demand Generation and International Marketing | Formerly Outreach, MuleSoft • September 9
I'd recommending focusing a lot more on engagement and less on lead generation or MQLs. In general, you should know the people you want to engage in each account, and you'll have them already populated in your CRM. This completely eliminates the need for any "lead source" tracking to prove effectiveness. Additionally, you'll want your team to keep engaging the important few until they're ready to take the next step with your company, so measuring actual engagement with marketing materials/programs is key. Several tools out there help with this such as Demandbase and 6Sense, but it can also be homegrown if you have the appetite for it. If I were to oversimplify a lot, assign points based on activities, roll them up to the account level, ensure they decay over time, and then set thresholds based on what matters most for your business. Maybe you need a lot of engagement within a few key contacts, maybe you need the whole village to get activated! If you're not sure, start somewhere, backtest, measure, and iterate.
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Jordan Hwang
OpenPhone VP of Marketing • April 21
Our demand generation team has three major pillars: * Website - responsible for our corporate website. While they care about impact, they also need to service other needs for the company beyond pure demand generation. They're held to a slightly different standard, as a result. * Acquisition - responsible for acquiring new leads. We have it split between Organic (SEO), Paid, and Channel (BD partnerships) * Customer Marketing - responsible for educating and upselling/cross-selling customers There's multiple teams that live within those major pillars that are structure more tactically, but the three pillars comprise the major differences in expectations and OKRs that would be associated there.
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Sierra Summers
Albertsons Companies Director of B2B Marketing • January 19
Work with your sales team! You can use a lot of different tech and methods to identify target accounts, but if your sales team isn't bought in, you won't be successful. I suggest using tools or conducting a TAM analysis to narrow down the list of potential accounts a tad small. Have the sales team participate in the account selection process. One of the most common mistakes I see people make is allowing their sales teams to pick companies like Verizon, ATT, Amazon etc. These companies are broken out into several lines of business and divisions. Sales should understand the account and where they'll break in. If you are going to use digital channels, ensure you have a list large enough to meet audience size requirements on your preferred media partners.
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Abhishek GP
Freshworks Inbound Growth • July 28
My role evolved as the organization grew from $100 mil ARR to ~4X the size today. In earlier days, our GTM motion was primarily PLG. I was measured on Qualified Traffic as a leading KPI, and Trial volume and Sales CVR% as the lag KPIs. Today, we have a twin GTM engine - PLG & Direct Sales model. My role and success parameters have evolved accordingly. I'm measured on Marketing sourced and influenced pipeline. The leading metrics are Trial volume and # of accounts displaying category intent and engagement in a given period.
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Nicolette Konkol
Morningstar Global Head of Demand Generation | Formerly Ariba, Taleo, Showpad • January 12
I find the definition and scope of customer marketing vary widely from company to company. Still, the main work areas can be described as Onboarding/Adoption, Renewal & Expansion, and Customer Advocacy. Responsibilities can be boiled down to answering: how quickly can you validate that the customer’s decision to purchase was the right one? And then continue building on that foundation to create a raving fan base of customer advocates.
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Carlos Mario Tobon Camacho
Eightfold Senior Director of Demand Generation • April 19
As a first demand generation hire at a startup, some KPIs that you could own are: 1. Lead generation: This KPI measures the number of leads generated through marketing campaigns, events, or other channels. Depending on your market and industry, you may want to consider measuring results from your target account list. 2. Conversion rates: This KPI measures how many leads are converted into paying customers, or at different stages of the funnel. 3. Cost per lead: This KPI measures the cost of acquiring each lead, which helps you optimize your marketing spend and allocate resources more efficiently. 4. Website traffic: This KPI measures the number of visitors to your website and can indicate the effectiveness of your SEO, content marketing, and other inbound marketing efforts. 5. Social media engagement: This KPI measures the level of engagement on your social media platforms, including likes, comments, and shares. Remember that the specific KPIs you own may vary depending on your company's goals and the resources available to you.
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Sruthi Kumar
Notion Account-Based Marketing - Lead | Formerly Sendoso • August 10
Tactical: - Be close to the metrics - Strong writer - Problem solver - Solid speaker (this helps when you are presenting to sales all hands or even internally to your own marketing team) Intangible: - Think about campaigns/programs with an integrated lense - Strong cross-communication skills with different teams - Understanding the strengths from others and your team
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Bhavisha Oza
Gong Performance Marketing Lead | Formerly Genesys, Instapage, Red Hat • March 21
Here are three things I would recommend at the end of a campaign: 1. Compare performance to goals 2. Update your campaign strategy slides/doc with results, highlights and lessons learned 3. Bring the team together for a campaign retrospective meeting. Discuss what worked well and what can be done better
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