Braze

Braze Overview
Website: braze.com
Employees: 430
Headquarters: New York, NY
Founded: 2011
About
Braze is an engagement platform that empowers growth by helping marketing teams to build customer loyalty through mobile, omni channel customer experiences.
Insights from the Braze Product Marketing Team
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Video: Adventures in Messaging S02E04: With Jason Perocho, VP Product Marketing at Braze
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Sunny Manivannan
Vice President & GM, Global SMB at Braze
Sunny Manivannan
Sunny Manivannan
Vice President & GM, Global SMB, BrazeJune 16
I think it's crucial to work closely with other teams at the company on projects that really matter to their success. For example: PMM + Demand Gen - website redesign PMM + PM - roadmap planning, product launches, or pricing & packaging PMM + Sales - sales enablement, competitive positioning PMM + Success - customer-facing product roadmap presentation, customer adoption tips and tricks PMM can help all these other functions win, and I think it's absolutely essential to seek out such projects as it helps PMMs gain empathy for the challenges faced by other functions, and leads to mor...
Sunny Manivannan
Sunny Manivannan
Vice President & GM, Global SMB, BrazeJune 16
I'm in favor of what I call the 'State of the Union' report - and doing this every quarter. A 'State of the Union' report is created by a product marketer for their main revenue-generating product(s). It covers (within the quarter):  (i) the number of net-new wins for that product, the overall new revenue, overall win rate, average selling price, and potentially how many customers churned that product. (ii) feedback from 3-5 customer interviews - what do they like about the product, what do they hate, what do they wish it did that it doesn't do today, and what do they integrate with you...
Sunny Manivannan
Sunny Manivannan
Vice President & GM, Global SMB, BrazeJune 16
In full transparency, I have found it difficult to evaluate the success of a product launch in a metrics-driven way. There's too many variables at play. For example, one could use the metric of "how much of Product X did we sell in the first six months after launch?", but that can be influenced by the product quality, competitors' moves, broader trends, etc. You may have had a great product launch for Product X, but Product Y happens to do better in the market for other reasons. One metric that is useful is to survey the satisfaction of your internal customers as well as your actual cust...
Sunny Manivannan
Sunny Manivannan
Vice President & GM, Global SMB, BrazeJune 16
Sales reps are busy. Sales managers are even busier. It's not easy to convince these busy folks to take an hour out of their day to sit in a classroom and listen to a lecture. And when your team is global, the odds are that this one hour comes at an inconvenient (EMEA) or impossible (APAC) time for a rep or manager. Some of the things we've done are - (1) region-specific enablement sessions, (2) tapping sales leaders and influential sales reps to lead some sections of enablement sessions, especially those related to competitive positioning or deal reviews, and (3) emailing or Slacking bi...
Sunny Manivannan
Sunny Manivannan
Vice President & GM, Global SMB, BrazeJune 16
Taking the question at face value, there are only two things you can really do: (1) Make the case to your CEO that all of these different functions picking off pieces and working in silos is not the best answer to the company, and present your plan for what it would look like if Product Marketing acted as the central nervous system within the company for all these activities and projects, and clearly list the benefits (product marketing needs to 'product market' itself too sometimes...). Either push for recruiting a seasoned product marketing leader or if you're up for the job yourself, ...
Sunny Manivannan
Sunny Manivannan
Vice President & GM, Global SMB, BrazeJune 16
Startups are unique because (virtually) every employee is also a shareholder. Which means that every internal meeting is also a shareholders' meeting. Now, unlike companies where you are a passive shareholder (Grandma bought you 10 shares of McDonald's, for example) but have no way to influence day-to-day decisions, you get to make a big difference at the company where you work. Every day at a startup is a chance for you to make an impact that will increase the value of your (and your colleagues') shares. It's a meaningful opportunity. What does all this have to do with ensuring alignment...
Sunny Manivannan
Sunny Manivannan
Vice President & GM, Global SMB, BrazeJune 16
Personally, I consider these three questions every day: 1. How can I help my company win more? 2. How can I help my company win bigger? 3. How can I help my company win forever? The first is about how PMM can help Sales increase win rate and help Marketing increase pipeline (pipeline x win rate = new customers). Tactics for this include competitive intelligence and competitive positioning, helping Demand Gen by crafting great content and effective landing page copy, not to mention website copy. The second is about helping your Sales team communicate the value of your software effecti...
Sunny Manivannan
Sunny Manivannan
Vice President & GM, Global SMB, BrazeJune 16
As I wrote in another answer, the market will reward some kinds of tension, especially if there is substantive disagreement between leaders or functions on a critical topic (e.g. pricing and packaging, which I believe is the least understood topic in all of enterprise software). In these cases, lean into the tension, and remind each other all the time that you are doing something really hard but also really important to the company. It is absolutely worth it to have tough conversations in these cases - because when you make it to the other side, you will have built a significantly better co...
Braze Product Marketing Leaders
Sunny Manivannan
Sunny Manivannan
Vice President & GM, Global SMB
Jason Perocho
Jason Perocho
Vice President, Product Marketing