Gusto

Gusto Overview
Website: gusto.com
Employees: 1080
Headquarters: San Francisco, CA
Founded: 2011
About
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. ...Read More
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Top Team Awards 2022
Insights from the Gusto Product Marketing Team
sharebird
Leah Brite
Head of Product Marketing, Core Product at Gusto
Leah Brite
Leah Brite
Head of Product Marketing, Core Product, GustoApril 27
In my experience, it depends more on the actual people you work with vs the function. I have had both incredible sales and product partners that understood the big picture, were always down to collaborative and problem solve together, and where we could openly talk about areas of disagreement. These folks came curious to learn other people’s perspectives and kept users' experience at the heart, making it easier to get alignment. I’ve also had experiences where that was not the case. If you are experiencing friction, my advice would be to address it early and often. The more you can get e...
Leah Brite
Leah Brite
Head of Product Marketing, Core Product, GustoApril 27
My advice is to separate the ship and launch functions. In my experience when they are paired together, there is so much unproductive internal thrash when eng encounters delays and all the downstream teams have to re-adjust their plans. Instead, group new products and features into larger campaigns where if something doesn’t get released on time, you still have a compelling story to tell and your campaign doesn’t get derailed. Set expectations that all features must ship by X date to be included in the campaign. This also has the benefit of creating more impactful launch moments where yo...
Leah Brite
Leah Brite
Head of Product Marketing, Core Product, GustoApril 27
One of the most important things that PMM can do to drive cross-functional alignment (whether remote, hybrid, or in-person) is to keep the customer at the center of the conversation. By operating as a customer evangelist, we can bring data-driven, customer-centric stories to the forefront and get folks aligned on who our customer is, the most important problems to solve for them, and how to best serve their needs. Having a shared vision for your target market helps create natural alignment that can reduce friction during strategic and operational planning. Two more things I’d recommen...
Leah Brite
Leah Brite
Head of Product Marketing, Core Product, GustoApril 27
Here are a few things to think about: 1. Consider how you are briefing in the work to get alignment upfront on the ask and the criteria. 2. Related, bring them along on the insights journey to empower them to design in a way that will hit the mark for your target customers. Link them to your customer personas, usage data or research that highlights what they care about, past interaction data or qualitative input from customers and prospects on what they value in design or information architecture. 3. Do you have an opportunity to get feedback directly from users? Is ...
Leah Brite
Leah Brite
Head of Product Marketing, Core Product, GustoApril 27
We break down product marketing’s work into four buckets and work with product as follows during each of the phases: 1. Market Strategy, Customer Insights & Product Roadmap. PMM leads market, competitive, and customer/prospect research to uncover key customer problems. We analyze market data, hone competitive intelligence, and draw on prospect and customer insights to illuminate product/market fit. We collaborate with the product team throughout this whole process to identify and prioritize big questions to answer and then share all the intel with them to influence...
Leah Brite
Leah Brite
Head of Product Marketing, Core Product, GustoApril 27
A few things come to mind to try: 1. Create a brief for the sales enablement assets upfront. Succinctly outline what your objectives are in priority order, who the target audience is, and some brief details on what’s important and likely to appeal to them. 2. This brief is also a great place to outline your RACI/DACI/RAPID to create clarity on what each person’s role is in the project. 3. When conflicting opinions arise, try to leverage your brief to realign the stakeholders around what is important. Bring them back to the target audience, what they care about, and t...
Leah Brite
Leah Brite
Head of Product Marketing, Core Product, GustoApril 27
A variety of tools can be helpful in getting stakeholders aligned on the marketing strategy – the key to them all is that they are based on data and customer insights. When you are articulating your strategy, provide links to supporting research, personas, shopper journey’s, etc. These should articulate who your target customers are, what they care most about, how to influence them during the purchase or upsell process, and how they interact with your product. By highlighting the key takeaways and linking to deeper dives, you have handy tools right at your fingertips to resolve differences ...
Leah Brite
Leah Brite
Head of Product Marketing, Core Product, GustoSeptember 30
Start with data. Ground your messaging in first and third party data that illuminates what is important to your target customers, key pain points, aspirations, how they like to be messaged to, language they use, etc. Show your work -- don’t just include the suggested messaging in the doc; add an appendix or reference section that demonstrates a thoughtful approach that is grounded in the data. Next, see if you can get some quick feedback from target customers on your messaging to further validate the approach before showing it to your exec team. This can be a great use of a CAB (customer ...
Leah Brite
Leah Brite
Head of Product Marketing, Core Product, GustoSeptember 30
I’d set expectations upfront -- this is all new to us and our primary goal initially will be learning. Start with your hypotheses and treat your work as tests to help you learn faster with more structure. These investments upfront pay off in the long run, allowing you to validate / in-validate hypotheses before spending too much on something that wasn’t quite right, or doesn’t pan out. Also, it can be helpful to set ranges and implications. If we achieve below X, we won’t invest further. If we achieve between X and Y, this will be our course of action. If we achieve Z, it clearly warrants ...
Gusto Product Marketing Leaders
Greg Davis
Greg Davis
Lead Product Marketing Manager
Leah Brite
Leah Brite
Head of Product Marketing, Core Product