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Insights from the Instacart Product Marketing Team

Nikhil Balaraman
Director, Retailer Product Marketing
I think the mistake here is making it too long. I’d suggest an inverse triangle approach, and keep it short depending on the length and purpose of your briefing, probably no more than 5-10 slides. My typical lay out is: 1. Company slide (founded in, team, key logos, etc) 2. Market context (TAM...more
Nikhil Balaraman
Director, Retailer Product Marketing
I think the mistake here is making it too long. I’d suggest an inverse triangle approach, and keep it short depending on the length and purpose of your briefing, probably no more than 5-10 slides. My typical lay out is: 1. Company slide (founded in, team, key logos, etc) 2. Market context (TAM...more
Nikhil Balaraman
Director, Retailer Product Marketing
Analyst relations programs are best run as a partnership between PR/Comms teams and PMM. The PR and Comms teams will be helpful in driving longer term thinking and time horizons. How do we start to influence the narrative in the market today for the future, how do we position the company today fo...more
Nikhil Balaraman
Director, Retailer Product Marketing
Honestly, this is a GREAT problem to have. If there’s no Wave or MQ for your category, then all the more reason for you to be in the top right quadrant once one comes out :) The first thing I would recommend is identifying which analysts are covering your space generally. Whether or not it’s s...more
Nikhil Balaraman
Director, Retailer Product Marketing
At a B2B company PMM and Product cannot function without each other. There’s simply not enough time in the day for either team to do the other team’s job. I think the best way for PMMs to stay connect as a valuable partner to product is to help Product with understanding the market context and cu...more
Nikhil Balaraman
Director, Retailer Product Marketing
Depending on your target marketing and how active they are on these type of review sites, you may end up finding that G2 and TrustRadius are actually more effective than analysts. This is more likely to be the case if your economic buyer and your user personas line up more often than not, as it i...more
Nikhil Balaraman
Director, Retailer Product Marketing
These things are bound to happen, but the good news in today’s world is that customers are likely getting their information from multiple sources. If I were in rapid response mode, I’d probably start by lining up some blog posts and customer testimonials that address the perceived weakness. Perha...more
Nikhil Balaraman
Director, Retailer Product Marketing
Customer advisory boards are great ways to bring product, leadership, and your customers face-to-face to really help everyone understand if what is being built will really solve customer needs. Along the entire product development journey, there are ways to involve customers that aren’t just focu...more
Nikhil Balaraman
Director, Retailer Product Marketing
It is important for all functions across the company to build empathy for users. Regardless of your segment, small advisory boards are helpful for this, and can be set up to feature 10-20 key customers who meet quarterly (or more or less often) to review roadmaps and provide feedback on either ne...more
Nikhil Balaraman
Director, Retailer Product Marketing
Starting with the customer insight is always the #1 job of a product marketer. Ideal customer profile, target verticals, buyer personas, etc these are things that aren’t going to change on a weekly or monthly basis. However, as part of routine planning cycles – perhaps every 3, 6 or 12 months dep...more
Instacart Product Marketing Leaders
Jasmine Anderson Taylor
Jasmine Anderson Taylor
Senior Director, Product Marketing
Laura Jones
Laura Jones
Head of Marketing
Nikhil Balaraman
Nikhil Balaraman
Director, Retailer Product Marketing