Product Marketing
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Product Marketing Manager - Suite Marketing

Remote (US)
Get to know the Zendesk Product Marketing team before applying.

Zendesk’s award-winning Product Marketing team is looking for a Product Marketing Manager to develop and grow our Zendesk Suite product marketing programs. This role is responsible for developing narrative and value messaging centered around our Suite offering, a package of the best product Zendesk has to offer for customer service. The candidate will partner with product, campaigns, enablement, tech alliances and GTM to drive product discovery, pipeline and conversions.

Responsibilities:

  • Support and implement product marketing strategy for Zendesk Suite with a focus on new customer acquisition
  • Develop compelling narratives, positioning, and content to address key customer struggles and elevate Zendesk's differentiated value propositions
  • Find opportunities to promote Zendesk's free trial offer, optimize trial funnel, and help improve conversion for our Suite solution
  • Collaborate with campaigns and content teams to develop relevant content that aligns with go-to-market strategy and can be used in campaigns, events, enablement, and product adoption programs.
  • Develop materials for executive briefings, sales leadership, videos, customer stories, sales scripts, messaging guides, pitch decks and analyst presentations.
  • Partner with sales enablement to develop and deliver materials and training for customer facing teams on product launches, sales plays and competitive takedowns.

Skills and Experience:

  • 3-5 years of experience in product marketing at a high-tech company, or similar. Experience with product activation and adoption initiatives is a plus.
  • Customer-first mentality and the ability to advocate for the customer’s needs across the business
  • Strong communication and storytelling skills!
  • Proven leader who has demonstrated the ability to strategize and complete initiatives
  • Experience owning and building cross-functional marketing programs
  • Excellent writing and presentation skills!
  • A strong attention to detail and interest in keeping things well organized

About Zendesk - Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.

We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

U.S. Applicants Only:  Consistent with Zendesk’s emphasis on employee wellness and our shared interest in public health, Zendesk requires all U.S. employees to provide proof of full vaccination against COVID-19.  Zendesk will consider accommodations for reasons recognized by applicable law. Zendesk prohibits discrimination and will not tolerate discrimination based on a person’s disability, physical or mental conditions, religion, or any other status protected by law.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to benefits@zendesk.com with your specific accommodation request.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.