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Stephen O'Keefe
Senior Director, Customer Success at HubSpot February 20
In a perfect world, the CSM team is responsible for feature adoption on a per-customer basis, and the feature you measure the team on directly relates to the customer-defined goal or use-case (coming
Georgia Glanville Harrison
VP Customer Success, EMEA at Braze January 26
In my experience, the number of voices in the room around feature adoption KPIs grows as organizations mature, and a complete list might look something more like this: 1. Customer Success 2. Product 3
Jesica Chavez
Director customer success at Formant | Formerly Genius Plaza, Blue Ocean Robotics, Robot de Mexico, Plataforma IMarch 23
The best way is to collaborate as a whole organization. Product and Customer Success should be "best friends" in terms of adoption. Customer Success is in charge of driving the adoption and collecting