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All related (6)
Stephen O'Keefe
Senior Director, Customer Success at HubSpot February 22
Not all customer success activities should be treated alike. There are some very high-value customer engagement activities that should be completed with your accounts. For example: executive engage
Georgia Glanville Harrison
VP Customer Success, EMEA at Braze January 26
Community as an extension of advocacy KPIs. Typical customer advocacy is a flywheel for new business, case studies, sales references, etc. And of course, that’s important, but I think customer success