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Customer Success 30 / 60 / 90 Day Plan
Customer Success Interviews
Customer Success Soft and Hard Skills
Developing Your Customer Success Career
Developing Your Customer Success Career
3 Answers
Meenal Shukla
Gainsight Senior Director of Customer Success • January 19
There are several ways to break into the tech industry as a customer success manager: 1. Look for growth opportunities in your existing organization: Even if you start in a different role, look for opportunities to take on more responsibilities related to customer success, and to demons......Read More
831 Views
2 Answers
Meenal Shukla
Gainsight Senior Director of Customer Success • January 19
When CSMs are being asked to give the same updates to different people in different channels because: 1. Either there is no clear system of choice for the customer updates 2. If there is a system of choice, leadership is not enforcing its adoption, so people are doing their own thing 3. Leader......Read More
1078 Views
3 Answers
Christine Vienna Knific
mParticle Senior Director, Customer Success - North America • January 17
The most important things to consider when assessing a new opportunity with a different company are: * The company's trajectory. Is there a viable path to success for the organization, and are you comfortable with that path? (i.e. are they profitable? If not, what level of ambiguity works......Read More
2016 Views
3 Answers
Manil Vasantha
Freelance Information Technology Consultant • January 17
Some essential hard skills that are considered must-haves for a customer success leader include: (must have does not necessarily mean now - you can and should be trained on the job) • Analytical skills: the ability to analyze customer data and metrics to identify trends and opportunities for i......Read More
4283 Views
1 Answer
Meenal Shukla
Gainsight Senior Director of Customer Success • January 19
One example of a Customer Success Operations framework is the "Customer Success Management Framework" developed by Gainsight. The framework includes five key components: 1. Strategy: This component includes defining the overall customer success strategy, including identifying customer segme......Read More
1174 Views