Communities
Sign Up / Sign In
TAGS
All
Customer Success / Customer Support Alignment
Customer Success / Product Alignment
Customer Success / Sales Alignment
Influencing the C-Suite
Stakeholder Management
Influencing the C-Suite
3 Answers
Amara Okoli
MURAL Director of Customer Success • March 22
If I were to give younger me advice about influencing the C-Suite I'd say to take your time, learn as much as you can, and look for connections. More detail below: 1. Don’t be in a rush. As CSMs, we ensure our customers achieve their business objectives with our software and in order to do......Read More
771 Views
3 Answers
Michael Maday
Gainsight Senior Director, Customer Success • February 16
This is a tough one! In this situation, I would do my best to flex my diplomatic skills. Draft up communication that includes both Execs (with some other relevant stakeholders if possible) and do your best to lay out the pros and cons of both options, doing your best to appear as neutral as ......Read More
895 Views
4 Answers
Michael Maday
Gainsight Senior Director, Customer Success • February 17
Always try teaching them someone that they don't already know about the business, product, or customers. Keep your communications tight, both verbal and written! Never let them walk into a risky/negative situation unprepared Remember that they are people too! Establish yourself as a ......Read More
1055 Views