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Customer Success / Customer Support Alignment
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Influencing the C-Suite
Influencing the C-Suite
How do we work with our Exec team to help narrow down what we focus on?
Customer success managers often get pulled in several directions and everything feels urgent.
1 Answer
Michael Maday
Gainsight Senior Director, Customer Success • February 15
To understand what initiatives are critical to focus on within your business, you need to take a data-driven approach. A quick strategy would be to understand the financial changes within your customer base (add-on dollars, churn dollars) and then review the activities that occurred with these cu......Read More
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