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Customer Success KPIs
What KPIs should I own and not own as the first customer success hire?
I'm working at a start-up, and a first customer success hire.
4 Answers
Georgia Glanville Harrison
Braze VP Customer Success, EMEA • January 26
Technical Support response targets! We’ve all been there, and being the first Success Hire is super exciting. You get to wear many hats, get involved all the way through the customer lifecycle and be scrappy to get customers what they need. For us at the beginning, that meant taking on a lot of T......Read More
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