Communities
Sign Up / Sign In
TAGS
All
AI Product Management
Building 0-1 Products
Building a Product Management Team
Consumer Product Management
Developer Product Management
Enterprise Product Management
Establishing Product Management
Growth Product Management
Influencing the C-Suite
Managing Mature Products
Marketplace Product Management
Network Effects Product Management
Outbound Product Management
Personas
Platform Product Management
Product Analytics
Product Development Process
Product Differentiation
Product Experimentation
Product Innovation
Product Management 30/60/90 Day Plan
Product Management Career Path
Product Management Interviews
Product Management KPI's
Product Management Skills
Product Management vs Product Marketing
Product Operations
Product Roadmap & Prioritization
Product Strategy
Product Vision
Roadmap Buy-in
SMB Product Management
Stakeholder Management
Technical Product Management
User Interviews
Product Management
2 Answers
Anton Kravchenko
Carta Sr. Director of Product Management • November 28
The short answer is that I talk to customers a lot. Going one level deeper, I like to source customer feedback through the following channels: 1. User Interviews (Weekly) - I ensure to schedule at least 2-3 interviews per week with internal or external customers. During these meetings,......Read More
551 Views
5 Answers
Deepak Mukunthu
Salesforce Senior Director of Product, Generative AI Platform (Einstein GPT) • September 28
If you are referring to individual products using capabilities from broader platform, I would categorize those products are target customer scenarios that the platform enables. As you come up with the roadmap for your platform, you need to work closely with all those scenario owners / customers a......Read More
1041 Views
3 Answers
Deepak Mukunthu
Salesforce Senior Director of Product, Generative AI Platform (Einstein GPT) • September 29
Impact is typically measured by customer and business value that product/project brings in. First step is to understand customer scenarios/workflows and associated pain-points and needs. Combine that with business opportunity of that investment, also having a close eye on the market and compete l......Read More
931 Views
4 Answers
Deepak Mukunthu
Salesforce Senior Director of Product, Generative AI Platform (Einstein GPT) • September 29
From metrics perspective, it's no different from standard product metrics. I've seen many different metrics frameworks being used, all of which essentially boil down to these 4 metric categories: 1. Operational metrics: Is the product functioning as expected? Success rates, Latency etc. 2. Usag......Read More
1021 Views
3 Answers
Katherine Man
HubSpot Product Lead, CRM Platform • May 3
It’s true that platform teams serve many different types of users. I like to define the platform mission as “building tools for customers, developers, and internal teams to extend the product in a self-service way.” While you do need to understand different personas, at the end of the day, all of......Read More
1781 Views
6 Answers
Sandeep Rajan
Patreon Product Lead, Member Experience • February 22
A product that is working well for its users will show strong user retention metrics and very positive qualitative feedback from users. If you're retaining the vast majority of your current userbase with some signs of user-driven growth or upsell activity, your core product is probably on solid g......Read More
728 Views
5 Answers
Sandeep Rajan
Patreon Product Lead, Member Experience • February 22
The more differentiated & sticky your core value proposition is, the less you'll need to worry about market trends, as you'll have more and more of a market all to yourself. Make this your goal. Few companies find themselves in that position. For the rest, market trends give us a better sense of......Read More
800 Views
4 Answers
Sandeep Rajan
Patreon Product Lead, Member Experience • February 22
The only stakeholder that must have buy-in for your product strategy is the one accountable for the results of your org or area. That may be a C-level exec or VP or GM or a discipline lead. Once they believe in the strategy as the best path to hit their goals for the business, what remains is lar......Read More
712 Views
10 Answers
Marion Nammack
Braze Director of Product Management • February 8
Let’s say that a product team and an executive team are aligned on the goal of improving customer satisfaction with the product (measured by a CSAT survey). The product team will then do research and perform experiments to validate the best way to impact customer satisfaction. Including executive......Read More
5593 Views
3 Answers
Brandon Green
Buffer Staff Product Manager • August 16
A PM's job is to take in a lot of inputs (including the 3 listed in this question) and articulate a compelling strategy and roadmap around achieving the best outcomes for your business. Within those are assumptions, risks, opportunities, etc. that are worth digging into and questioning, and from ......Read More
1034 Views