AMA: Confluent Director, Customer Success EMEA, Conor Holmes on Customer Success Soft and Hard Skills

Generally, when hiring CS team members, for me, it's all about soft skills; Deep customer empathy Great communication skills Strategic thinking Time and project manageme...

What I enjoy most about the customer success role is the lens of seeing customers grow from their initial commitment to successful renewals and expansions where the custo...

Every company is on some form of journey. Whether you are at an early-stage start-up or have been around for decades, your team needs to understand how what they do daily...

The best candidates can relate their experience to how they will be successful in the role. They will have thought about scenario-based questions and be ready to describe...

As a CS leader, it's critical to have the ability to analyse, interpret and understand data. Most organisations have various data sources to understand what is happening ...

Learn about the role. I have included some links below that can help with this. Network (don't be afraid, I've found the majority of people are more than willing to off...

I greatly respect the sales role, and CS and sales must work well together to drive successful customer outcomes. I have been in sales at various times throughout my care...