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Upcoming AMAs

Twinkle Bandla

Associate Director, Client outcomes, Gainsight

Gainsight Associate Director, Client outcomes, Twinkle Bandla on Customer Success / Customer Support Alignment

July 9 @ 10:00AM PT

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Ben Terrill

Head of Customer Success, Seso

Seso

Seso Head of Customer Success, Ben Terrill on Scaling a Customer Success Team

August 5 @ 10:00AM PT

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Farhad Bharucha

AVP, Customer Success + Customer Operations, Truveris

Truveris

Zendesk Director, Customer Success, Farhad Bharucha on Customer Health

August 12 @ 11:00AM PT

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Nancy J Luscri (She/Her)

Senior Director of Customer Success/Enablement, Splunk

Splunk

Splunk Senior Director of Customer Success/Enablement, Nancy J Luscri (She/Her) on Customer Experience

August 27 @ 10:00AM PT

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Topics

Customer Success Career Path

Developing Your Customer Success Career Customer Success 30 / 60 / 90 Day Plan Customer Success Interviews Customer Success Soft and Hard Skills

Customer Success Process

Customer Touchpoints Customer Training and Education Customer Experience Professional Services Customer Health

Customer Success Stakeholders

Customer Success / Product Alignment Customer Success / Sales Alignment Customer Success / Customer Support Alignment Influencing the C-Suite Stakeholder Management

Customer Success Strategy

User Onboarding Managing Churn Account Expansion Product Adoption

Customer Success Subteams

SMB Customer Success Enterprise Customer Success Account Management Customer Success Operations Digital Customer Success

Customer Success Team

Customer Success KPIs Scaling a Customer Success Team Establishing the Customer Success Function Customer Success Leadership

Tools & Technologies

Customer Success Productivity Hacks AI and Customer Success

Trending Mentors

John Brunkard
Customer Success Advisor · Salamander Advisory
Conor Holmes
Senior Director of CS & Account Management · Confluent
Ed Sowden
EMEA Director of Customer Success · Splunk

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Top Teams

HubSpot
Cambridge, MA
Salesforce
San Francisco, CA
Adobe
San Jose, CA

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