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Upcoming AMAs

Cormac Kelly

VP of Customer Success, SurveyMonkey

SurveyMonkey

SurveyMonkey VP of Customer Success, Cormac Kelly on Customer Success Leadership

July 21 @ 8:00AM PT

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Kiran Panigrahi

Director - Customer Success, Salesforce

Salesforce Director - Customer Success, Kiran Panigrahi on Customer Success Leadership

July 21 @ 9:00AM PT

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Brett Milstein

Sr. Director, Customer Success, Narvar

Narvar

Wyllo Sr. Director, Customer Success, Brett Milstein on Customer Success Leadership

July 21 @ 10:00AM PT

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Meenal Shukla

Head of Scaled Customer Success, Onboarding, Learning and Adoption, Zoom

Zoom

Zoom Head of Scaled Customer Success, Onboarding, Learning and Adoption, Meenal Shukla on Customer Success Leadership

July 22 @ 9:00AM PT

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Topics

Customer Success Career Path

Developing Your Customer Success Career Customer Success 30 / 60 / 90 Day Plan Customer Success Interviews Customer Success Soft and Hard Skills

Customer Success Process

Customer Touchpoints Customer Training and Education Customer Experience Professional Services Customer Health

Customer Success Stakeholders

Customer Success / Product Alignment Customer Success / Sales Alignment Customer Success / Customer Support Alignment Influencing the C-Suite Stakeholder Management

Customer Success Strategy

User Onboarding Managing Churn Account Expansion Product Adoption

Customer Success Subteams

SMB Customer Success Enterprise Customer Success Account Management Customer Success Operations Digital Customer Success

Customer Success Team

Customer Success KPIs Scaling a Customer Success Team Establishing the Customer Success Function Customer Success Leadership

Tools & Technologies

Customer Success Productivity Hacks AI and Customer Success

Trending Mentors

Kiran Panigrahi
Director - Customer Success · Salesforce
Twinkle Bandla
Associate Director, Client outcomes · Gainsight
Ed Sowden
EMEA Director of Customer Success · Splunk

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Top Teams

HubSpot
Cambridge, MA
Salesforce
San Francisco, CA
Adobe
San Jose, CA

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