AMA: Confluent Director, Customer Success EMEA, Conor Holmes on Developing Your Customer Success Career

Levelling up will also mean ensuring you consistently deliver excellent work against your core competencies in your role. If you are unsure whether you are doing this, as...

The attributes/skills of the most successful CSMs that I have seen are as follows;Customer Empathy: They genuinely understand how to internally represent the customer's c...

I wouldn't present metrics to ask for a raise. Firstly, I would understand how my company typically provides salary increases and align with that process. In the interim,...

I see several trends happening;Business models will continue to evolve to be more customer-centric based on usage. This means that landing the customer will be aligned to...

I answered a similar question for new grads looking to get into a CSM role, the same advice applies. Learn about the role. I have included some links below that can help ...

It's still a misunderstood function, and there are many different ways to deploy customer success, leaving a consistently referenceable best practice methodology challeng...

This depends on the type of product your company sells. However, I would say it's essential that CSMs deeply understand the product and its benefits. I would ensure I kno...