AMA: Gainsight Senior Director, Customer Success, Michael Maday on Influencing the C-Suite
February 16 @ 9:00AM PT
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Payscale Vice President - Customer Success & Implementation • 3y
In this current economic landscape, the only teams that are going to be allocated resources are the ones that are able to show and substantial return on investment (ROI) ...
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How do we work with our Exec team to help narrow down what we focus on?
Customer success managers often get pulled in several directions and everything feels urgent.
Payscale Vice President - Customer Success & Implementation • 3y
To understand what initiatives are critical to focus on within your business, you need to take a data-driven approach. A quick strategy would be to understand the financi...
1838 Views
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Payscale Vice President - Customer Success & Implementation • 3y
Senior Executives love to learn things that they do not already know about the company, your product, or your industry. When an opportunity arises for you to interact wit...
1720 Views
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Payscale Vice President - Customer Success & Implementation • 3y
This is a tough one! In this situation, I would do my best to flex my diplomatic skills. Draft up communication that includes both Execs (with some other relevant stake...
1829 Views
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Payscale Vice President - Customer Success & Implementation • 3y
As a Customer Success leader, there are a handful of alignments that I have prioritized. Sales - Aligning CS & Sales is the most important thing an organization can ...
2120 Views
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Payscale Vice President - Customer Success & Implementation • 3y
Always try teaching them someone that they don't already know about the business, product, or customers. Keep your communications tight, both verbal and written! Never ...
1714 Views
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