AMA: Jellyfish Senior Vice President, Customer Success, Nicole Alrubaiy on Influencing the C-Suite
April 9 @ 10:00AM PT
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How do we work with our Exec team to help narrow down what we focus on?
Customer success managers often get pulled in several directions and everything feels urgent.
Jellyfish Senior Vice President, Customer Success • 2y
Great question! I've fallen in this trap so I'm speaking from experience here. You need to lead the conversation here and find the right answer, and don't just take ord...
719 Views
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Jellyfish Senior Vice President, Customer Success • 2y
Ultimately, the executive team wants to know that the business is healthy and growing, and that they won't have any surprises coming at them. I see a lot of discomfort / ...
657 Views
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Jellyfish Senior Vice President, Customer Success • 2y
You can go two ways here with respect to metrics.Use a metric they know and understandPros: They can engage with it, they have an understanding of why it may be going up ...
1171 Views
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Jellyfish Senior Vice President, Customer Success • 2y
Is it okay to say all of the other execs?I'm not joking when I say the Customer Success / Customer business is central to the company and needs to align with everyone.Sal...
614 Views
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Jellyfish Senior Vice President, Customer Success • 2y
It's important to understand the goals of your company and your part in them. Only then can you really have a well-thought and engaging interaction with a C-level leader ...
652 Views
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Jellyfish Senior Vice President, Customer Success • 2y
Early in my career, I didn't. I was at a larger company with many functional and department heads. Not everyone will/should work directly with the C suite, but if the w...
616 Views
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