AMA: Jellyfish Senior Vice President, Customer Success, Nicole Alrubaiy on Product Adoption

This is going to depend heavily on your product.In our case, customers use our product to improve the way they work, so we have dozens or hundreds of users in a given acc...

Yes! In the past, we had various approaches to driving adoption in our accounts that would cause temporary boosts but didn't result in sustained adoption. Now we have a...

Onboarding is critical to long-term product adoption!We have a dedicated onboarding team for new customer accounts. They're accomplishing a few key things in the onboard...

It's all about alignment. Product, Marketing, and Success need to be well aligned on the adoption goals and need to execute cross-functional programs to drive those goal...

We have weekly business reviews with the entire executive team where we review certain metrics including several adoption metrics like WAU, a composite product adoption s...

I'm not directly facing that at the moment, but I do have some thoughts. Self-led onboarding is amazing if it's likely to succeed. Let's maximize your changes of that.H...