AMA: LinkedIn Head of North America Customer Success, LinkedIn Talent Solutions, Steph Gerpe on Establishing the Customer Success Function
March 27 @ 10:00AM PT
Register for AMA
We will email you Steph's answers
to these questions after the event in case you can't make it.
What's your best customer success 30-60-90 day plan to make a big impact at a new company?
What is your 30-60-90 day plan when you go into an org with the intention of setting up a customer success function for the first time?
What does your customer success team org structure look like?
What are the biggest surprises when going from a company where customer success was established to one where you have to establish customer success?
How do you think about your first 30/60/90 day goals when coming in as the Head of Customer Success in a startup that didn't have customer success before?
How does customer success differ between a small and large company?
What's the earliest stage a startup should consider hiring a customer success manager?
What is your advice for creating and/or improving the customer success process when joining a small but growing team?
Particularly for a small company with no or little structure?
How do you coordinate and work cross functionally with the sales team to create commonly shared KPIs?
Hi Steph! Do you believe there is a shift happening from a subscription per user/per seat model to a consumption-based model (with AI leading this)? If so, how do we expect this change to benefit our customers and potential impact on business operations? Thank you -Raj R
Per User to Consumption based