AMA: LinkedIn Head of North America Customer Success, LinkedIn Talent Solutions, Steph Gerpe on Establishing the Customer Success Function

A successful first 90 days breaks down to focus across three key areas: (1) Deep learning and curiosity around the product and the experience of the customer within that ...

There are many facets of CS that may differ based on the size of the organization. With differences in organizational size, come differences in priorities, growth strateg...

This is one of the most critical components of customer success leadership both when establishing a CS function or joining a team with an already established CS org. If a...

I think one of the biggest 'surprises' was that regardless of the maturity level of the CS organization, some of the same considerations held true in both cases:The role ...

I'd recommend starting with these key areas when creating a CS function: Defining customer success - what does successful use of your product or platform look like? When ...

This is a great and timely question, especially considering that most product/feature sets are evolving at an extremely rapid pace in a technology ecosystem becoming more...