AMA: Yext VP, Client Solutions Management, North America, Jessica Broderick on Scaling a Customer Success Team
April 12 @ 10:00AM PST
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Yext VP, Client Solutions Management, North America, Jessica Broderick on Scaling a Customer Success Team
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Jessica Broderick
Yext VP, Client Solutions Management, North America • April 12
The best customer success candidates possess the following traits: * Relationship Building Skills. The ability to develop positive, trust-based relationships while adding value to the client and team. * Intellectual Capability & Curiosity. The desire to proactively seek out and learn a......Read More
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Jessica Broderick
Yext VP, Client Solutions Management, North America • April 12
The most important aspect of communicating customer success activities to the company is identifying what each department cares about. The update provided to a Sales team looks very different than what would be delivered to a Product team. This ensures the updates have value to the people consumi......Read More
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Jessica Broderick
Yext VP, Client Solutions Management, North America • April 12
The first step to knowing if a client is at risk of churning is to identify the potential warning signs: * Lack of Engagement * Client Turnover * Service/Support Issues * Economic Climate * Poor Performance * Low CSAT/NPS Scores Once you understand what to look for you can better assess r......Read More
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