AMA: Zendesk Director, Customer Success, Oliver Nono on Customer Success Skills

In my mind, I believe that it’s generally more beneficial to have the right soft skills when joining a new team, as I’ve seen it is often harder to teach than hard skills...

In my experience, in order to retain good Customer Success talent, here are things that you must offer: Clear career growth opportunities Invest in ongoing training an...

The best Customer Success candidates demonstrate a genuine interest in the industry they are supporting, whether it’s a passion for enhancing the customer experience, lik...

Yes, it is absolutely possible for someone from a different field to transition into Customer Success. I have typically seen success from former Sales and Solution Consul...

Based on my experience, here are the most important soft and hard skills CSMs can build to be successful: Soft Skills Empathy: Building trust through understanding of c...

Breaking into the Customer Success straight from college is possible but there are things that you should focus on if you would like to go this route. My advice is to foc...