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Customer Success Career Path

What are the most important skills (both tactical and intangible) that are must-have for customer success managers?

5 Answers

mParticle Senior Director, Customer Success - North America • January 18

The most important skills for a Customer Success Manager are: * Ability to conduct discovery with a customer. In sales, we've heard the phrase "Always be closing." In Customer Success, we should Always be Discovering. This means that every conversation a CSM has with a customer is an o......Read More

1655 Views

If someone is looking to begin their career as a CSM what are some must have online resources that you would recommend? thanks.

4 Answers

Meenal Shukla

Gainsight Senior Director of Customer Success • January 20

I may be biased but Gainsight offers some of the top resources on Customer Success. We release at least 2-3 blogs a week and we are constantly releasing new content as fast as we are learning from our community. 1. https://www.gainsight.com/blog/ for Blogs 2. https://www.gainsight.com/events/ ......Read More

980 Views

What should a CSM focus on in regards to leveling up in their career?

Entry level CSMs

3 Answers

Jessica Haas

Appcues Chief of Staff & VP of CX • April 27

The two areas I would recommend are 1) Sharpening your Sales skills and 2) Adopting some Product Manager mindsets. When working with customers and the further upmarket you go, the more enriched these conversations need to be and the immediate areas for many customers are to understand their c......Read More

1972 Views

What's the best way to break into the tech industry as a customer success manager?

3 Answers

Meenal Shukla

Gainsight Senior Director of Customer Success • January 20

There are several ways to break into the tech industry as a customer success manager: 1. Look for growth opportunities in your existing organization: Even if you start in a different role, look for opportunities to take on more responsibilities related to customer success, and to demons......Read More

824 Views

What are some of the most common red flags you've come across either on a candidate's resume or initial interview that you'd advise future customer success managers to avoid?

3 Answers

Christine Vienna Knific

mParticle Senior Director, Customer Success - North America • May 3

* Show that you're a team player! It's a huge red flag when a candidate demonstrates a lack of willingness to work as a team. The ability to work cross-functionally to drive customer results is critical. If a candidate conveys the message "that's not my job," they aren't a good fit for ......Read More

1055 Views

What are the most important customer success skills or perspectives that others inside an organization could benefit from that would improve their day to day work?

3 Answers