AMA: Atlassian Head of Enterprise Demand Generation, Jeff Jewett on Demand Generation Strategy

This is a deceptively difficult question to answer. Simply speaking, assuming you have the data to know the answers to the following, I would use the following factors to determine the mix of channels/tactics to include in a campaign strategy: ROI - what is the return on the investment of a specific channel. In my specific case I look at bookings ROI. If you have a more direct conversion funnel it would mean some other form of a purchase ROI. There is a time component to ROI as well as marketing ...Read More

I think there are additional considerations to understand before determining whether to stop, start, or continue either of these. Specifically, what is the goal of the specific event itself. Live events can provide a great opportunity for awareness building and pipeline acceleration. Virtual events, likewise if you're thinking of a virtual user conference, can be a key driver for content and messaging creation for direct demand generation via the event and for use in other channels. In addition, ...Read More

Buyer personas and segmentation is a crucial part of any demand generation strategy to understand who to market to and what messages to deliver to that person. However, I find that the most difficult part of the strategy isn't defining the persona(s) themselves. Rather, making sure you have the correct data to label personas in your systems ends up being the more difficult part of executing and sustaining your strategy. To answer the question directly, I focus on the following so I can build set ...Read More

I don't think the customer journey stages change if you're prioritizing existing customer revenue, but the tactics and channels used to reach your customers would definitely focus on continuous education and solution marketing. Specifically, from a "Marketing" perspective, I would make sure that I have mix of the following to highlight use cases and the problems your organization can solve for the customer: Scaled programs (i.e. paid display, paid social) High touch ABM marketing programs (lunch ...Read More

Generally speaking your demand generation strategy isn't a single wouldn't have a distinct beginning and end so I believe you need to build into your strategy a set of regular check points to audit for resources and buy in. I would audit my strategy for infrastructure quarterly. For buy-in I believe half-yearly or annually is more appropriate. As far as who would be a part of that I would include at least the following teams: Marketing/revenue operations Design and creative teams Product marketi ...Read More

From a messaging standpoint I don't think there would be too much variation between a net-new vs. expansion/upsell as you're attempting do educate both prospects and customers how your solution can help them solve a problem they are facing. So the determining factor is is the company objective of landing new customers or expanding/upselling existing customers. It seems likely that both are a priority for the company so determining which has the most likely chance of success or will bring in bett ...Read More

As marketing and sales funnel definitions and awareness stage names/definitions can be different across different organizations, I'll describe the stage rather than try to label it first. In my experience, when a lead has, either by volume of activity or volume/strength of intent actions, indicated they are ready to purchase a solution (i.e. sales ready) lead to opportunity conversion is highest. This also applies if you're using more of a buying unit or team concept, and you have multiple leads ...Read More