AMA: GitLab Group Manager, Product, Derek Ferguson on Product Roadmap & Prioritization

Since this question implies that there is already an existing product and customers that are using it, talk to your customers. Ask them what problems they have. Do research into the market you are in and see where the issues are with competitive products. Do what product managers do best! Understand the problems and customers, then create solutions. If leadership doesn't have a vision for where the product should go as an essential part of the company's vision, create one yourself. If you do hav ...Read More

At GitLab, we say that everyone can contribute. This is true even when it comes to input into the roadmap. Our product managers know that the best ideas can come from very unexpected places. Anyone can meet with us and give us their opinion or write up an issue and ask us to look over it. As far as real stakeholders go, customers, sales, product leadership, and executives have the most influence over the roadmap. Engineering, UX design/research, and security are also incredibly important to list ...Read More

Pivoting a product is typically a very difficult time for everyone involved. I feel for you! Depending on who has these expectations and the reasons why it is difficult to plan too far out (and what "too far out" means to you), there are several things that you can do. Some of them are pre-requisites before you actually try to set expectations. Have a vision for where you want the product to go. If you are pivoting, you need to know what you are pivoting to. If you don't have a vision for your p ...Read More

Personally, I believe in having a very transparent roadmap. Not all companies are going to be able to communicate everything that is on their roadmap for legal and/or regulatory reasons, but, in my opinion, you should try to have as much of it public as possible. The main difference between an internal and external roadmap is that I would advise to never put exact dates on an external roadmap. If you have to put dates down, general timelines of this quarter, next quarter, this year, etc. are goo ...Read More

Moving items in priority on the roadmap is going to happen. This is especially true if you are required to have a long-term roadmap. However, even with short-term roadmaps, it will happen. While I don't know the exact reasons why your company requires you to write long docs and create decks to explain this, I believe that the general intent is probably to make sure that everyone knows why things moved, what the impact is, and how it will help the company as a whole. I think that there are a few ...Read More

I think that the answer to this is: it depends. The specifics of how you go about introducing roadmapping, promote a product-based mindset, and establishing a consistent strategy for educating teams on product practices is going to depend on your organization, your industry, your leadership, and your customers. There are a lot of different strategies and frameworks out there that you can decide to adopt for your organization. However, I do think that there are some things that could be called "b ...Read More