AMA: Oscar Health Director, Product Operations, Clare Hawthorne on Product Operations
March 23 @ 10:00AM PT
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Oscar Health Senior Director, Product Operations • 4y
Given that it’s such a nascent function, I think there’s a lot of flexibility – I see that as a good thing! But I know the flexibility can also be daunting, so here’s how...
8158 Views
7 requests
How can product operations and revenue operations align on strategic company goals?
I’m in revenue operations and my role requires me to essentially be the connective tissue/muscle between senior leadership and the business operations and product operations teams . However, I’m finding that product operations as well as business operations cannot agree on how to prioritize product enhancement requests and how these requests should support the overall strategic goals of the company. I’d love to hear if this is common and how to bridge the gap between the three functions .
Oscar Health Senior Director, Product Operations • 4y
I can’t answer this question specifically, because I haven’t worked closely with a revenue operations function. But here are a few thoughts about aligning on priority and...
1304 Views
7 requests
Oscar Health Senior Director, Product Operations • 4y
Oscar Health is the first company I’ve worked in with both Product Ops and PMO (Program Management Office), so I can share how we think about the distinction in our conte...
1819 Views
6 requests
What do you see as an ideal organizational structure and placement for Product Ops?
What is a good ratio of Product Ops people to Product Managers?
Oscar Health Senior Director, Product Operations • 4y
In my experience, it’s worked out extremely well to have Product Operations report directly to the Head of Product. Here at Oscar, I directly report into Jesse Horowitz, ...
1986 Views
4 requests
Oscar Health Senior Director, Product Operations • 4y
I’m actively hiring for several Product Operations roles, including for Associate Product Operations Managers, so you can check out the specific job descriptions on our c...
795 Views
2 requests
Oscar Health Senior Director, Product Operations • 4y
Here at Oscar, we’re fortunate to have a robust Product Analytics team that sits within our Data function. Our Product Managers work directly with Product Analytics and b...
1157 Views
1 request
Oscar Health Senior Director, Product Operations • 4y
My go-to resource for Product Ops right now is PLA They have great blog posts and a Product Ops Summit (at least once per year, maybe twice?). My favorite aspect is their...
1100 Views
1 request
Oscar Health Senior Director, Product Operations • 4y
Unfortunately there’s no perfect ratio – each Product Ops team I’ve run or learned about has a very different structure and mandate! I’ve heard of successful models with ...
2537 Views
2 requests
What is your strategy for product operations and how are you measuring progress towards it?
I am interested to understand how leaders are setting up their overall strategic direction and goals for product operations, as well as measuring progress.
Oscar Health Senior Director, Product Operations • 4y
As mentioned in another question, my “north star” for Product Operations is to “unlock Oscar’s ability to ship more product, better and faster.” The majority of my team d...
2063 Views
2 requests
Oscar Health Senior Director, Product Operations • 4y
I’m going to give the classic infuriating answer: It depends. But I know that answer isn’t particularly useful, so here’s how I would think about it. Product Operations ...
949 Views
1 request
Oscar Health Senior Director, Product Operations • 4y
My “north star” vision for the Product Operations team is to “unlock Oscar’s ability to ship more product, better and faster.” While this is a pretty broad statement, I w...
3705 Views
4 requests
Oscar Health Senior Director, Product Operations • 4y
Great question! As I’ve spoken to other Product Operations leaders, I’ve found that the team structure and role varies widely from company to company. Coming into Oscar H...
2432 Views
5 requests