AMA: Triple Whale 🐳 Director of Product Management, Kellet Atkinson on Product Management KPI's
November 19 @ 10:00AM PT
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Triple Whale 🐳 Director of Product Management • 1y
When thinking about KPIs, it starts with understanding your customers and the value you expect to create with your product:Think, first, in terms of outcomesOutcomes = Wh...
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How do you define and set SLAs with engineers?
I'm currently struggling to define checkout error rates for our e-commerce platform. We're currently at 1.5%. Personally, I think it's too high. However, I have nothing to substantiate my opinion.
Triple Whale 🐳 Director of Product Management • 1y
This is fundamentally a question about driving technical quality improvements through data-driven decision making. Let me break down the approach...First, let's clarify t...
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Triple Whale 🐳 Director of Product Management • 1y
I'm not sure there's a good, one-size-fits-all answer for this question. OKRs (objectives and key results) are meant to drive behavior change and create focus for your ...
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Triple Whale 🐳 Director of Product Management • 1y
Generally, the most logical approach is to divide up KPIs according to the user journey, and reserve a few top-level KPIs as shared KPIs. For instance, a generic user jou...
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Triple Whale 🐳 Director of Product Management • 1y
If you want to create metrics to hold a product team accountable, there are a few things to keep in mind up front:If the goal is accountability, the person accountable sh...
630 Views
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Triple Whale 🐳 Director of Product Management • 1y
This is a challenge all organizations face as they scale. Most of my experience is in startups, and I know first-hand how hard it is to transition from instinct to data-d...
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Triple Whale 🐳 Director of Product Management • 1y
Every team is a little different, but based on my experience, generally this is how things typically get divided up: Product: Responsibilities: Feature specs / use-ca...
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