AMA: Zendesk Director of Product Management, JJ Miclat on Stakeholder Management

ability to quickly form an opinion on the spot (bonus points if it’s correct) even if you don’t have all the data/research at your fingertipsmaking their life easier, not...

Product managers focus on identifying the most important problems to build for a persona/market. They then work with product development teams and cross-functional partne...

Always put a buffer on what things will shipBe ruthless in regards to prioritization. Ship features/products that provide enough value to customers where they’ll try it, ...

It’s usually not b/c they hate each other.It’s often times a disconnect in understanding each other, or a misalignment in objective/incentive.Understand the situation, as...

When we say functions - we’re talking about cross-functional partners that my PMs need to work with to effectively get their job done. This includes but is not limited to...