AMA: Apollo.io Director of Customer Success, Nina Wilkinson on AI and Customer Success

AI has helped us identify weak spots within our overall post-sales program. Despite our already strong 97% CSAT scores, AI helped us identify specific areas within that p...

Vitally's AI capabilities offer us powerful integrations across our customer success tech stack (highly recommended). It summarizes all call transcripts via its native in...

We've all experienced frustrating support interactions where automated systems fail to provide the human connection we need. Think about those moments when you're repeate...

While it’s still a bit early for us to fully measure the multi-year impact of AI on our CS processes, we have seen significant improvements in our overall understanding o...

AI is incredibly powerful and changing the way we interact with customers but we must thoughtfully balance its potential with its environmental impact (I live in Californ...

Admin time previously consumed a large portion of our CS team’s overall bandwidth. A year ago, our team would have to do extensive handoff/transition notes from Onboardin...

With our expansive customer base of millions of users, traditional monitoring methods often miss critical sentiment signals. AI has empowered the CS team in our ability t...