AMA: Appcues VPCX, Jessica Haas on Developing Your Customer Success Career
April 26 @ 10:00AM PST
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Appcues VPCX, Jessica Haas on Developing Your Customer Success Career
Top Questions
Jessica Haas
Appcues Chief of Staff & VP of CX • April 27
Scenario-based questions are my favorite but I especially like this one as it breaks the ice and allows the candidate to show their personality & you can have fun with the scenarios. Three emails hit your inbox, which do you answer first, second, and last and why? No wrong answers here! 1. ......Read More
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Jessica Haas
Appcues Chief of Staff & VP of CX • April 27
There are so many but below are the top-5 I've used and subscribed to for years. These skills are must-haves for the best of the best CSMs but apply to any role in the CX space: 1. Ownership. They feel ownership of the customer & product and treat their domain as their own business. They f......Read More
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Jessica Haas
Appcues Chief of Staff & VP of CX • April 27
You're going to want a well-rounded set of knowledge and tools to set you up for success in Success. These include the practice of Customer Success, business metrics, core components of Customer Success, and supplementary industry knowledge. Below are some of my favorites that I've treasured over......Read More
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Jessica Haas
Appcues Chief of Staff & VP of CX • April 27
The two areas I would recommend are 1) Sharpening your Sales skills and 2) Adopting some Product Manager mindsets. When working with customers and the further upmarket you go, the more enriched these conversations need to be and the immediate areas for many customers are to understand their c......Read More
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