Content
Appcues Chief of Staff & VP of CX • 3y
Scenario-based questions are my favorite but I especially like this one as it breaks the ice and allows the candidate to show their personality & you can have fun wit...
5450 Views
Appcues Chief of Staff & VP of CX • 3y
The two areas I would recommend are 1) Sharpening your Sales skills and 2) Adopting some Product Manager mindsets. When working with customers and the further upmarket ...
4686 Views
Appcues Chief of Staff & VP of CX • 3y
You're going to want a well-rounded set of knowledge and tools to set you up for success in Success. These include the practice of Customer Success, business metrics, co...
4119 Views
Appcues Chief of Staff & VP of CX • 3y
There are so many but below are the top-5 I've used and subscribed to for years. These skills are must-haves for the best of the best CSMs but apply to any role in the C...
1699 Views
Appcues Chief of Staff & VP of CX • 3y
These are the top-5 characteristics I look for and interview around! I've also found these traits to be useful and necessary for any CX role, giving your team member opt...
787 Views
Credentials & Highlights
Chief of Staff & VP of CX at Appcues
Customer Success AMA Contributor
Knows About Customer Success Interviews, Customer Success Soft and Hard Skills, Customer Success ...more