AMA: Braze VP Customer Success, EMEA, Georgia Glanville Harrison on Customer Success KPIs
January 26 @ 10:00AM PT
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What KPIs should I own and not own as the first customer success hire?
I'm working at a start-up, and a first customer success hire.
Braze VP Customer Success, EMEA • 3y
Technical Support response targets! We’ve all been there, and being the first Success Hire is super exciting. You get to wear many hats, get involved all the way through ...
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Braze VP Customer Success, EMEA • 3y
Unlike a lot of Customer Success departments, we’ve chosen to align our team to customer KPIs rather than commercial/upsell targets. As such, we have less overlap in goal...
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2 requests