Profile
Georgia Glanville Harrison

Georgia Glanville Harrison

VP Customer Success, EMEA, Braze

Content

Georgia Glanville Harrison
Georgia Glanville Harrison
Braze VP Customer Success, EMEAJanuary 26
Technical Support response targets! We’ve all been there, and being the first Success Hire is super exciting. You get to wear many hats, get involved all the way through the customer lifecycle and be scrappy to get customers what they need. For us at the beginning, that meant taking on a lot of T......Read More
6283 Views
Georgia Glanville Harrison
Georgia Glanville Harrison
Braze VP Customer Success, EMEAJanuary 26
Unlike a lot of Customer Success departments, we’ve chosen to align our team to customer KPIs rather than commercial/upsell targets. As such, we have less overlap in goals between CS and Sales. Of course, we’re both targeting Gross Renewal Rate and ensuring we maintain the customer base, but we d......Read More
5834 Views
Credentials & Highlights
VP Customer Success, EMEA at Braze
Top Customer Success Mentor List
Customer Success AMA Contributor
Knows About Customer Success KPIs, Scaling a Customer Success Team