Technical Support response targets! We’ve all been there, and being the first
Success Hire is super exciting. You get to wear many hats, get involved all the
way throu...Read More
Content
Most Relevant
VP Customer Success, EMEA at Braze • January 26
Most Relevant
VP Customer Success, EMEA at Braze • January 26
Unlike a lot of Customer Success departments, we’ve chosen to align our team to
customer KPIs rather than commercial/upsell targets. As such, we have less
overlap in g...Read More
Most Relevant
VP Customer Success, EMEA at Braze • January 26
In my experience, the number of voices in the room around feature adoption KPIs
grows as organizations mature, and a complete list might look something more
like this:...Read More
Most Relevant
VP Customer Success, EMEA at Braze • January 26
Community as an extension of advocacy KPIs. Typical customer advocacy is a
flywheel for new business, case studies, sales references, etc. And of course,
that’s import...Read More
Most Relevant
VP Customer Success, EMEA at Braze • January 26
First and foremost, our CEO, Bill Magnuson, sets the philosophy that our
company-level OKRs exist to give departments freedom. Teams can feel empowered
to move quickly...Read More
Most Relevant
VP Customer Success, EMEA at Braze • January 26
I’m nervous to say it …. But I think NPS can be a total distraction if given too
much weight. Of course, the overall shape of NPS scores can help spot trends
but, as w...Read More
Credentials & Highlights
VP Customer Success, EMEA at Braze
Customer Success AMA Contributor
Top 10 Customer Success Contributor
Knows About Customer Success KPIs, Scaling a Customer Success Team
Work With Georgia