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Georgia Glanville Harrison
VP Customer Success, EMEA, Braze
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Georgia Glanville Harrison
Braze VP Customer Success, EMEA • January 26
Technical Support response targets! We’ve all been there, and being the first Success Hire is super exciting. You get to wear many hats, get involved all the way through the customer lifecycle and be scrappy to get customers what they need. For us at the beginning, that meant taking on a lot of T......Read More
6384 Views
Georgia Glanville Harrison
Braze VP Customer Success, EMEA • January 26
Unlike a lot of Customer Success departments, we’ve chosen to align our team to customer KPIs rather than commercial/upsell targets. As such, we have less overlap in goals between CS and Sales. Of course, we’re both targeting Gross Renewal Rate and ensuring we maintain the customer base, but we d......Read More
5899 Views
Credentials & Highlights
VP Customer Success, EMEA at Braze
Top Customer Success Mentor List
Customer Success AMA Contributor
Knows About Customer Success KPIs, Scaling a Customer Success Team