AMA: Brex Senior Director, Customer Success, Ben Terrill on Developing Your Customer Success Career

I love that you’re looking to break into tech as a CSM, here are a few strategies I would recommend: Internal Promotion - Some of the best CSMs I have worked with have mo...

If you enjoy what you do and why you do it, you’ll do it better and you’ll do better. Here are some questions to ask yourself when consider a new role:Do I feel good abou...

My philosophy is that I want everyone on my team to be eligible for a raise, so it’s my job to help them understand what they need to do so that I can make the case to th...

Some of the things I would focus on to up level my CS career:Sales Skills - Developing your sales skills will really elevate you as a CSM. Your ability to influence and s...

It sounds like you’re asking about how you move from being an individual contributor to being a people manager.The first thing I’ll say is that people management is not f...