We have our Customer Success organization broken into 2 groups - Strategic
Customer Success and Scaled Customer Success. In the Strategic Customer Success
group I have...Read More
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Senior Director, Customer Success at Brex • January 18
Most Relevant
Senior Director, Customer Success at Brex • January 18
This is one of the top questions I get about Customer Success! When breaking
down responsibilities I try to consider what the best experience for the
customer will be ...Read More
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Senior Director, Customer Success at Brex • January 18
I find the best CSMs are: Curious - they want to understand “why”. This
translates well with customers as it means they have an innate desire to
understand their busin...Read More
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Senior Director, Customer Success at Brex • January 18
One of the most important responsibilities of CS is to ensure that we are
sharing the stories and insights we hear from our customers with the rest of the
business. To...Read More
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Senior Director, Customer Success at Brex • January 18
Firstly, good choice! You have picked a hot career and I only see CS becoming
more prominent and important over the next decade. Be curious. Take time to
understand yo...Read More
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Senior Director, Customer Success at Brex • January 18
This is a tough one. I generally view these as “lite sales cycle” which it
sounds like you do as well. If the account is large enough - a multi-level
engagement strate...Read More
Credentials & Highlights
Senior Director, Customer Success at Brex
Customer Success AMA Contributor
Top 10 Customer Success Contributor
Knows About Customer Success KPIs, Customer Success Operations, Customer Success
/ Product Alignm...more