AMA: Confluent Senior Director, Customer Success EMEA, Conor Holmes on Customer Success 30 / 60 / 90 Day Plan

My first 30 day actions would be, review current state and begin assessmentCurrent State Assessment:Conduct a comprehensive internal "listening tour" across departments (...

Quick wins will be based on the situation of the organistion, however here's a few that I would think about; Implemented a rolling 4-quarter forecast to move the team fr...

Here's what I would ask: What are your top three priorities this quarter, and where do you see our team potentially helping or hindering those goals? Is there a specific...

I'd learn about the product in a few phasesMarket fit - looking at the product market fit and total addressable marketUnderstand the user journey - if possible sign up fo...