AMA: Eightfold Director, Customer Success, Rebecca Warren on Developing Your Customer Success Career
April 17 @ 10:00AM PT
View AMA Answers
Eightfold Director, Customer Success • 2y
Our current path goes CSM - Sr. CSM - Principal CSM - Mgr, CSM - Dir, CSM - Sr Dir, CSM. I think there are options along the way as well to move into or come from pre-sa...
3184 Views
1 request
Eightfold Director, Customer Success • 2y
Some things to consider: Able to influence internally at all levels of your organization Able to build rapport with customers at different levels in their organization L...
953 Views
1 request
Eightfold Director, Customer Success • 2y
It depends on the level, but the main ones for us are retention (making renewal a non-event), increased customer usage and adoption/engagement, connection to the company ...
1210 Views
1 request
Where do you see the future of customer success heading?
What skills will a future customer success manager need that he/she doesn't have today?
Eightfold Director, Customer Success • 2y
I think customers will continue to expect quick yet complex answers - our products and platforms will need to be able to keep up by offering more access and self-service...
967 Views
1 request
Eightfold Director, Customer Success • 2y
I’ll share 2 questions – one is behavioral based, and one is situational. One of our core values is Extreme Ownership. I ask candidates to “Tell me about a time when you ...
1305 Views
1 request