Rebecca Warren

I’ve been at Eightfold for just over 2 years now, moving over to customer success from a 20+ year career in Talent Acquisition, so remember that my experience is unique v...

Been there, done that! IMO, it’s pretty simple – start with who is screaming the loudest and why. Take what they are frustrated about, ask them to prioritize their needs,...

These might be more generic than what you are looking for, but in your first 3 months, there is so much to learn, and every organization is different. Some of the best ad...

I love this question! My top 4 thoughts: Every sales team is different. Find out how they work – in Eightfold, we have Account Executives (they are front end pre-sales ...

As with any time you join a new company, listen, listen, listen, and THEN ask, ask, ask! I highly suggest driving those 1:1s if they aren’t already scheduled for you, and...

Our current path goes CSM - Sr. CSM - Principal CSM - Mgr, CSM - Dir, CSM - Sr Dir, CSM. I think there are options along the way as well to move into or come from pre-sa...

I’ll share 2 questions – one is behavioral based, and one is situational. One of our core values is Extreme Ownership. I ask candidates to “Tell me about a time when you ...

It depends on the level, but the main ones for us are retention (making renewal a non-event), increased customer usage and adoption/engagement, connection to the company ...

I think customers will continue to expect quick yet complex answers - our products and platforms will need to be able to keep up by offering more access and self-service...

Some things to consider: Able to influence internally at all levels of your organization Able to build rapport with customers at different levels in their organization L...