Rebecca Warren

Rebecca Warren

Director, Customer Success, Eightfold

Content

Rebecca Warren
Rebecca Warren
Eightfold Director, Customer SuccessJanuary 18
Been there, done that! IMO, it’s pretty simple – start with who is screaming the loudest and why. Take what they are frustrated about, ask them to prioritize their needs, and then see about knocking them off, one at a time. You can’t fix everything overnight, but get a win under your belt, and th......Read More
3233 Views
Rebecca Warren
Rebecca Warren
Eightfold Director, Customer SuccessJanuary 18
I’ve been at Eightfold for just over 2 years now, moving over to customer success from a 20+ year career in Talent Acquisition, so remember that my experience is unique vs. a traditional CS career path. I was the first CSM to join the EF team, reporting into a leader who had created the group fro......Read More
3110 Views
Rebecca Warren
Rebecca Warren
Eightfold Director, Customer SuccessJanuary 18
These might be more generic than what you are looking for, but in your first 3 months, there is so much to learn, and every organization is different. Some of the best advice given to me by previous leaders when I tried to do all the things right when I started – “you can’t boil the ocean. Breath......Read More
2953 Views
Rebecca Warren
Rebecca Warren
Eightfold Director, Customer SuccessJanuary 18
I love this question! My top 4 thoughts: * Every sales team is different. Find out how they work – in Eightfold, we have Account Executives (they are front end pre-sales deal closers), Account Managers (focused on install base after implementation), Sales Development Reps (responsibl......Read More
2539 Views
Rebecca Warren
Rebecca Warren
Eightfold Director, Customer SuccessJanuary 18
As with any time you join a new company, listen, listen, listen, and THEN ask, ask, ask! I highly suggest driving those 1:1s if they aren’t already scheduled for you, and then spend time understanding the internal processes (and why they were built the way they are). I would stay away from “well,......Read More
2027 Views
Credentials & Highlights
Director, Customer Success at Eightfold
Top Customer Success Mentor List
Top 10 Customer Success Contributor
Knows About Product Adoption, Managing Churn, Customer Experience, Account Management, Customer S......more