AMA: Enable Customer Success Director, Gary Johnson on Customer Success Interviews

March 3 @ 10:00AM PT

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As a hiring manager, what do the best customer success have in common?

Gary Johnson•

Enable Customer Success Director • 2mo

Every individual is different — and that diversity is what makes progress possible. Engineers understand the physics of how things work. Athletes push the boundaries of p...

393 Views

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What are some of the most common red flags you've come across either on a candidate's resume or initial interview that you'd advise future customer success managers to avoid?

Gary Johnson•

Enable Customer Success Director • 2mo

I smile when I hear this question — not because it isn’t important, but because, over the years, I’ve truly seen it all.Some red flags may seem obvious. Yet you would be ...

853 Views

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For customer success interviews, what are helpful resources you'd recommend and types of questions to prepare for from both hiring managers and cross-functional partners?

Gary Johnson•

Enable Customer Success Director • 2mo

Preparation for a Customer Success interview should be intentional and strategic. This is not a role you “wing.” It is a discipline that rewards clarity of thought, emoti...

486 Views

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What is your favorite customer success interview question and the best answer you've heard?

Gary Johnson•

Enable Customer Success Director • 2mo

I have two favorite questions I intentionally save for the end of an interview.They are less tactical and more personal. By that stage, most candidates have moved through...

638 Views

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When hiring- what do you look for in a candidate- that will influence your opinion on future performance most?

Are you looking at skillset? The manner in which they display their thought process? Previous experience? We can all acknowledge all the above is important which is most influential?

Gary Johnson•

Enable Customer Success Director • 2mo

When hiring, what most influences my confidence in a candidate’s future performance?Is it skillset? Prior experience? The way they articulate their thought process?All of...

1301 Views

1 request