AMA: Gainsight Director of Customer Success, Meenal Shukla on Customer Success Soft and Hard Skills
June 1 @ 10:00AM PT
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Zoom Head of Scaled Customer Success, Onboarding, Learning and Adoption • 2y
Transitioning to a career in customer success can be a rewarding choice, as it is a field centered around building and maintaining strong relationships with customers, en...
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Zoom Head of Scaled Customer Success, Onboarding, Learning and Adoption • 2y
As a hiring manager, when evaluating candidates for a customer success role, there are several characteristics and traits I would ideally look for. The best customer succ...
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Zoom Head of Scaled Customer Success, Onboarding, Learning and Adoption • 2y
Breaking into customer success as a recent graduate can be an exciting journey that opens many doors. Here's some advice to help you get started:Understand the Role: Star...
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Zoom Head of Scaled Customer Success, Onboarding, Learning and Adoption • 2y
Here are a few key ones:Customer-Centric Mindset: The ability to put yourself in the customer's shoes and truly understand their needs, expectations, and experiences is c...
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Zoom Head of Scaled Customer Success, Onboarding, Learning and Adoption • 2y
Here are several strategies you can use to increase retention among your customer success teams:Remove Hurdles and Be their Advocate: Removing hurdles to make CSM get ins...
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Zoom Head of Scaled Customer Success, Onboarding, Learning and Adoption • 2y
Customer Success Managers (CSMs) require a combination of soft and hard skills to be successful in their roles. As we move forward into a world that is becoming increasin...
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Zoom Head of Scaled Customer Success, Onboarding, Learning and Adoption • 2y
Personally, I love the AHA moments when customers achieve value and get to see the magic happen!Building Long-Term Relationships: A Customer Success Manager (CSM) typical...
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