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AMA: Gainsight Director of Customer Success, Meenal Shukla on Customer Success Soft and Hard Skills
June 1 @ 10:00AM PST
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Gainsight Director of Customer Success, Meenal Shukla on Customer Success Soft and Hard Skills
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Meenal Shukla
Gainsight Senior Director of Customer Success • June 2
Here are several strategies you can use to increase retention among your customer success teams: 1. Remove Hurdles and Be their Advocate: Removing hurdles to make CSM get insights into how to do their jobs better is key towards building a solid foundation for your team. Do you have a to......Read More
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Meenal Shukla
Gainsight Senior Director of Customer Success • June 2
Here are a few key ones: 1. Customer-Centric Mindset: The ability to put yourself in the customer's shoes and truly understand their needs, expectations, and experiences is crucial. This perspective can improve decision-making across all roles by always prioritizing what's best for ......Read More
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Meenal Shukla
Gainsight Senior Director of Customer Success • June 2
Customer Success Managers (CSMs) require a combination of soft and hard skills to be successful in their roles. As we move forward into a world that is becoming increasingly digital and customer-centric, these skills become even more crucial. Soft Skills 1. Communication: Exceptional verbal an......Read More
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Meenal Shukla
Gainsight Senior Director of Customer Success • June 2
Transitioning to a career in customer success can be a rewarding choice, as it is a field centered around building and maintaining strong relationships with customers, ensuring their satisfaction, and contributing to the growth and success of the business. Here is a step-by-step guide to transiti......Read More
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Meenal Shukla
Gainsight Senior Director of Customer Success • June 2
Breaking into customer success as a recent graduate can be an exciting journey that opens many doors. Here's some advice to help you get started: 1. Understand the Role: Start by thoroughly understanding what a career in customer success involves. Do some research on the role, responsibilit......Read More
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Meenal Shukla
Gainsight Senior Director of Customer Success • June 2
As a hiring manager, when evaluating candidates for a customer success role, there are several characteristics and traits I would ideally look for. The best customer success candidates often have these in common: 1. Operational Rigor: The idea that irrespective of how many customers one has, ......Read More
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Meenal Shukla
Gainsight Senior Director of Customer Success • June 2
Personally, I love the AHA moments when customers achieve value and get to see the magic happen! 1. Building Long-Term Relationships: A Customer Success Manager (CSM) typically works with customers over the long term, helping them get the most out of a product or service after they've m......Read More
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