Meenal Shukla

Growth opportunities abound for really effective and successful CSMs. Jungle GYM: We have seen and heard of Customer Success Managers moving into literally every depart...

Must-have hard skills for a customer success leader include:Operationally rigorous and metrics-drivenKnowledge of customer success best practices and methodologiesStrong ...

One example of a Customer Success Operations framework is the "Customer Success Management Framework" developed by Gainsight. The framework includes five key components: ...

Almost did not want to answer this question because it would give it away. Haha!I ask: Has it ever happened to you that a very red customer is moved to your portfolio? Wh...

1. Customer Success will become more and more metrics-driven. Without performance standards, it is very difficult to show the true value of CS to the organization. 2. Pro...

When CSMs are being asked to give the same updates to different people in different channels because: 1. Either there is no clear system of choice for the customer update...

Here are some core skills: - Being an established expert in your field or are you making an attempt to get there with certifications, answering questions in your communit...

 I may be biased but Gainsight offers some of the top resources on Customer Success. We release at least 2-3 blogs a week and we are constantly releasing new content as f...

There are several ways to break into the tech industry as a customer success manager: Look for growth opportunities in your existing organization: Even if you start in a...

As the Head of Customer Success in a startup that did not have Customer Success Managers before, your primary objective would be to establish a successful customer succes...