AMA: Gainsight Director of Customer Success, Meenal Shukla on Influencing the C-Suite

Given that it is a broad question, I will narrow it down to customer success roles (my answer will be different if you are in a marketing, PM, Engineering or FP&A rol...

Understand Their Goals and Objectives: Understand the overall goals and objectives of the organization and align your work with them. CIO care about efficiency and innov...

Getting exposure to the C-Suite as a junior or newer Customer Success Manager (CSM) can be challenging, but it is definitely possible with the right approach. Remember, g...

I was not very good at this and learned through my mistakes :-). Please look at my answer for the question, 'What advice would you give to your younger self as a customer...

Customer Success Managers (CSMs) indeed often find themselves pulled in multiple directions with everything feeling urgent. It’s important to work with the executive team...

Here are some key people to consider aligning with:Your Manager: Your direct manager is a crucial ally in your growth. They can provide guidance, feedback, and support, a...

Ensuring alignment between senior executive stakeholders who disagree on a proposed strategy can be challenging but is crucial for the success of the project and the orga...

Understand Their Perspective: Understand the key concerns, goals, and metrics for success of the C-Suite. They are often focused on the organization's overall growth, pro...

I am going to answer this question from the lens of a Customer Success leader.Here is how my internal discussions look like while talking to the C-suite within my company...

Be Confident: Have confidence in yourself and your abilities. You were hired for a reason, and you have valuable insights and perspectives to offer.Develop a Strong Profe...

Here are some common mistakes:Not Speaking Their Language: C-Suite executives are focused on high-level strategic goals like increasing revenue, reducing costs, expanding...