AMA: Gainsight Senior Director - Client Outcomes, Kiran Panigrahi on Establishing the Customer Success Function
March 20 @ 10:00AM PT
Register for AMA
We will email you Kiran's answers
to these questions after the event in case you can't make it.
What's your best customer success 30-60-90 day plan to make a big impact at a new company?
What is your 30-60-90 day plan when you go into an org with the intention of setting up a customer success function for the first time?
What does your customer success team org structure look like?
What are the biggest surprises when going from a company where customer success was established to one where you have to establish customer success?
How do you think about your first 30/60/90 day goals when coming in as the Head of Customer Success in a startup that didn't have customer success before?
How does customer success differ between a small and large company?
What's the earliest stage a startup should consider hiring a customer success manager?
What is your advice for creating and/or improving the customer success process when joining a small but growing team?
Particularly for a small company with no or little structure?