AMA: Gainsight Senior Director of Customer Success, Meenal Shukla on Customer Success KPIs
October 31 @ 10:00AM PST
Register for AMA
We will email you Meenal's answers
to these questions after the event in case you can't make it.
What are good OKRs for customer success?
How do customer success KPIs change with a self-serve product?
How do you develop quarterly/annual customer success OKRs and tie those to individual projects?
What's your process for figuring out what metrics to hold customer success accountable for?
When it's hard to tie certain campaigns or assets to the pipeline generation, what other metrics can we consider?
What are some of the *worst* KPIs to commit to achieving?
How do you think about shared KPI’s with your sales team? And what are ones that customer success teams often miss?
What kind of KPIs can I hold my team accountable for if they're extremely bandwidth constrained?
What KPIs should I own and not own as the first customer success hire?
I'm working at a start-up, and a first customer success hire.