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Meenal Shukla

AMA: Gainsight Senior Director of Customer Success, Meenal Shukla on Establishing the Customer Success Function

February 27 @ 10:00AM PST
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We will email you Meenal's answers to these questions after the event in case you can't make it.
What is your 30-60-90 day plan when you go into an org with the intention of setting up a customer success function for the first time?
What is your advice for creating and/or improving the customer success process when joining a small but growing team?
Particularly for a small company with no or little structure?
Before you can implement a customer success platform like Gainsight, how would you track renewals, expansion, etc manually? And how many accounts can you do manual reporting for before you push for a platform?
What's your best customer success 30-60-90 day plan to make a big impact at a new company?
What are the biggest surprises when going from a company where customer success was established to one where you have to establish customer success?
How do you coordinate and work cross functionally with the sales team to create commonly shared KPIs?