AMA: GitLab Senior Director Customer Success Operations, Jeff Beaumont on Influencing the C-Suite
May 30 @ 10:00AM PST
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GitLab Senior Director Customer Success Operations, Jeff Beaumont on Influencing the C-Suite
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Jeff Beaumont
Customer Success Consultant • May 30
Your plan must be concise, strategic in nature, and has a high ROI. The other piece here is frequent communication. Make sure they hear from you, know you, and trust your judgment. Relationships help them know that you've already thought it through, have a plan, and are determined to execute a......Read More
439 Views
1 request
Jeff Beaumont
Customer Success Consultant • May 30
Tie your work to a revenue driver, be a vocal advocate for company initiatives, and go the extra mile. * Hit your numbers: While this sounds like a "duh" statement, it's important because it shows you know what you're doing. You were entrusted with a task and you demonstrated excellence......Read More
488 Views
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Jeff Beaumont
Customer Success Consultant • May 30
My first career was in public accounting. I theoretically had 9 different partners that could give me work at any time. Those 7 years taught me how to navigate disagreements, especially in the middle of tax season when everyone was at their wits' end. A few suggestions come to mind: 1. It's......Read More
442 Views
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Jeff Beaumont
Customer Success Consultant • May 30
For the c-suite, it's intermittent and that makes each interaction (even a Slack!) that much more relevant. I tend to interact a lot with VPs and other directors. Because I have deep topical depth, it's tempting to share everything I know or give everything that I think they need or want to he......Read More
469 Views
2 requests
Jeff Beaumont
Customer Success Consultant • May 30
This is tough because it's easier said than done. Hit your target. Prove your capability with what's expected of you (e.g., renewal rates, engaging with customers...), and then find ways to stand out such as getting customers to say "you better give _____ a raise!" or "I want to work with ____......Read More
518 Views
1 request