Jeff Beaumont
Sr. Director WW CS Operations, GitLab
Content
Jeff Beaumont
GitLab Sr. Director WW CS Operations • May 31
This is tough because it's easier said than done. Hit your target. Prove your capability with what's expected of you (e.g., renewal rates, engaging with customers...), and then find ways to stand out such as getting customers to say "you better give _____ a raise!" or "I want to work with ____......Read More
465 Views
Jeff Beaumont
GitLab Sr. Director WW CS Operations • May 31
Tie your work to a revenue driver, be a vocal advocate for company initiatives, and go the extra mile. * Hit your numbers: While this sounds like a "duh" statement, it's important because it shows you know what you're doing. You were entrusted with a task and you demonstrated excellence......Read More
448 Views
Jeff Beaumont
GitLab Sr. Director WW CS Operations • May 31
For the c-suite, it's intermittent and that makes each interaction (even a Slack!) that much more relevant. I tend to interact a lot with VPs and other directors. Because I have deep topical depth, it's tempting to share everything I know or give everything that I think they need or want to he......Read More
433 Views
Jeff Beaumont
GitLab Sr. Director WW CS Operations • May 31
Your plan must be concise, strategic in nature, and has a high ROI. The other piece here is frequent communication. Make sure they hear from you, know you, and trust your judgment. Relationships help them know that you've already thought it through, have a plan, and are determined to execute a......Read More
404 Views
Jeff Beaumont
GitLab Sr. Director WW CS Operations • May 31
My first career was in public accounting. I theoretically had 9 different partners that could give me work at any time. Those 7 years taught me how to navigate disagreements, especially in the middle of tax season when everyone was at their wits' end. A few suggestions come to mind: 1. It's......Read More
403 Views
Jeff Beaumont
GitLab Sr. Director WW CS Operations • September 7
Before I start, know this is a difficult question to answer. Here is how I approach it: 1. Review the job description and make sure I understand it 2. Review it with my manager to ensure we're aligned. The point of this is uncovering any gaps between you and your manager 1. No......Read More
400 Views
Jeff Beaumont
GitLab Sr. Director WW CS Operations • September 7
This can vary wildly. Areas It depends… 1. CSM/Pooled CSM 2. Digital 3. Renewals 4. Support 5. Professional Services 6. Implementation 7. Education 8. Operations/strategy 9. Enablement So when you look at all those, a CS org structure could be complex even with a small te......Read More
393 Views
Jeff Beaumont
GitLab Sr. Director WW CS Operations • September 7
Expectations will likely be tricky for you and leadership as you both may be figuring it out together. This highlights many opportunities and risks. 1. Understand if the role expects you to be primarily a technical CSM, a customer advocate (share feedback internally), expand CSM (more lik......Read More
391 Views
Jeff Beaumont
GitLab Sr. Director WW CS Operations • September 7
We've used several methods, depending on the size and type of the company. 1. Roadshows. One of the more effective yet costly in terms of time and useful for larger changes. We share a slide deck, explain the process, and run an AMA 2. Join team calls and/or join leadership calls to......Read More
388 Views
Jeff Beaumont
GitLab Sr. Director WW CS Operations • September 7
The most important part: do not be single-threaded. Make sure you build connections with multiple people at the organization. Ask your champion who else you should talk with. If you struggle to get the champion to divulge that, share tidbits, insights, and other recommendations so your champion w......Read More
388 Views
Credentials & Highlights
Sr. Director WW CS Operations at GitLab
Customer Success AMA Contributor