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Jeff Beaumont

Jeff Beaumont

GitLab Sr. Director WW CS Operations

AMA: GitLab Senior Director Customer Success Operations, Jeff Beaumont
on Scaling a Customer Success Team

September 6 @ 10:00AM PST
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GitLab Senior Director Customer Success Operations, Jeff Beaumont on Scaling a Customer Success Team
Top Questions
How do you communicate customer success updates and activities to the rest of the company?
2 requests
What is the best way for CS reps to manage relationships with accounts where the "champions" are always changing and the value of your business is always having to be restated to knew employees?
1 request
What are the key processes you'd set up when expanding the customer success team from 1 to multiple people?
1 request
Do you have any advice for a junior who is a first customer success hire?
1 request
What does your customer success team org structure look like?
1 request
What's your framework to prioritizing needs/deliverables when you're the first customer success manager at a company establishing the function?
3 requests
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