AMA: HubSpot Senior Director, Customer Success, Matt Kiernan on Developing Your Customer Success Career

This answer is entirely dependent on the what field/product the CSM works with, who their target persona is and what resources are available based on company maturity. Fo...

While I have been at HubSpot for a long time (13+ years), many opportunities have come up over time that I have had to assess new opportunities. Here are the things I ten...

I think the most frustrating thing about Customer Success is that without agreement across the organization about the importance and role of Customer Success, it can beco...