Content
HubSpot Senior Director, Customer Success • 1y
This answer is entirely dependent on the what field/product the CSM works with, who their target persona is and what resources are available based on company maturity. Fo...
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HubSpot Senior Director, Customer Success • 1y
I think the most frustrating thing about Customer Success is that without agreement across the organization about the importance and role of Customer Success, it can beco...
1783 Views
HubSpot Senior Director, Customer Success • 1y
While I have been at HubSpot for a long time (13+ years), many opportunities have come up over time that I have had to assess new opportunities. Here are the things I ten...
1668 Views
Credentials & Highlights
Senior Director, Customer Success at HubSpot
Top Customer Success Mentor List
Customer Success AMA Contributor
Knows About AI and Customer Success, Customer Success Leadership, Customer Success KPIs, Customer...more