Stephen O'Keefe

AMA: HubSpot Senior Director, Customer Success, Stephen O'Keefe on Customer Success KPIs

February 21 @ 9:00AM PST
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HubSpot Senior Director, Customer Success, Stephen O'Keefe on Customer Success KPIs
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Stephen O'Keefe
Stephen O'Keefe
HubSpot Senior Director, Customer SuccessFebruary 21
I've found two KPIs to be difficult to commit to: 1. Customer Health. If you have a robust algorithm to measure customer health (influenced by a number of inputs ), it can be hard commit to a certain outcome. To frame this another way, I've often observed customer health scores as b......Read More
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