Stephen O'Keefe
Senior Director, Customer Success, HubSpot
Content
Stephen O'Keefe
HubSpot Senior Director, Customer Success • February 21
I've found two KPIs to be difficult to commit to: 1. Customer Health. If you have a robust algorithm to measure customer health (influenced by a number of inputs ), it can be hard commit to a certain outcome. To frame this another way, I've often observed customer health scores as b......Read More
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Credentials & Highlights
Senior Director, Customer Success at HubSpot
Customer Success AMA Contributor
Top 10 Customer Success Contributor
Knows About Account Expansion, Customer Success / Sales Alignment, Product Adoption, Managing Chu......more