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HubSpot Senior Director, Customer Success • 3y
I've found two KPIs to be difficult to commit to: Customer Health. If you have a robust algorithm to measure customer health (influenced by a number of inputs ), it can...
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Credentials & Highlights
Senior Director, Customer Success at HubSpot
Customer Success AMA Contributor
Knows About Customer Success KPIs, Account Expansion, Managing Churn, Account Management, Custome...more