Stephen O'Keefe

Senior Director, Customer Success, HubSpot

Content

What are some of the *worst* KPIs to commit to achieving?

Stephen O'Keefe

HubSpot Senior Director, Customer Success • February 21

I've found two KPIs to be difficult to commit to: 1. Customer Health. If you have a robust algorithm to measure customer health (influenced by a number of inputs ), it can be hard commit to a certain outcome. To frame this another way, I've often observed customer health scores as b......Read More